Effective Date: August 15, 2025

At Livwa Skincare, we are committed to ensuring you are satisfied with your purchase. While we do not accept returns of any products once they have been received, we do offer refunds in certain cases after reviewing a refund request.

How to Request a Refund

If you believe you are eligible for a refund, please submit a Refund Request through our Contact Us page within 7 days of delivery.

In your request, please include:

Your order number
A brief description of the issue

Our team will review your request and respond within 3 business days. Approved refunds will be issued to your original payment method. Please allow approximately 14 days for the refund to be completed.

We reserve the right to deny your refund request depending on the stipulations. However, we want to guarantee your satisfaction and will carefully review your submitted details.

Patch Testing

Because everyone’s skin is unique, we recommend performing a patch test before full use.

Questions?

If you have questions about your order or our policy, please visit our Contact Us page to get in touch.